As with most anything, practice makes perfect. That's exactly how
we've become experts in the computer repair field; training, experience and lots of practice. It's a fast-paced industry
that is constantly changing and that makes our job quite challenging.
Be it Windows 7/8/10 or Apple OSX, our
certified technicians stay up-to-date on the latest operating systems,
hardware and software
used in most computers today. FAST RHINO has also spent a vast
amount of time perfecting our bench processes. This, along with
a dedicated team of qualified professionals, gives FAST RHINO a superior
edge over the competition by providing faster turn-around times
and fewer problems upon delivery.
What bench requirements should you expect from a computer repair firm?
- Do they employ certified technicians?
The
computer repair industry has a number of certifications, however, a
good repair technician should at least be an A+ Certified
Professional. This certification validates a foundation-level knowledge
and the skills necessary for a career in IT support. It also
requires a competent understanding of computer technology, networking
and security. In addition, it establishes good troubleshooting
skills and provides a working knowledge of the tools that must be
applied to resolve computer problems.
- Do they preserve and restore your data?
This is very important. The last thing you want to do is get your
computer back without any of your data. In addition, even if they
do save your data, it can be a nightmare trying to find it if they don't
put it back where you expect it. This is true for documents,
pictures, email, addresses, desktop icons, etc.
- Do they provide flat-rate bench fees?
Depending on the problem, it can literally take hours or even days to
repair a computer properly. Some viruses, for example, cannot be
removed automatically and require manual intervention, which can take
several hours to complete. You don't want to pay someone by the
hour to do this sort of work, as your bill could end up being extremely
high. Although flat bench rates have become more of a standard, it
is still an important question to ask.
- Do they guarantee their work?
Many computer repair companies still charge for their time even if their
technicians cannot repair the problem. This is totally unacceptable.
You wouldn't pay to repair an automobile if the original problem still
existed. If they can't fix the problem, there's a chance that they are
not
qualified enough to do the repair. There's no excuse for paying someone
if they cannot perform the work you hired them to do. Make sure they
stand behind their work enough to guarantee it.
- Do they provide fast turn-around times?
We've heard of a few local competitors who are notorious for extremely
long delays when it comes to returning client computers. A week or more
should NOT be acceptable for most problems. Although there are
exceptions, such as rare components that may require a special-order,
FAST RHINO averages 2-3 business days for bench work.
Obviously, it helps to choose a company with whom you feel comfortable
working on your personal computer. Friendly, non-aggressive technicians
who take the time to explain things in easy to understand language can
make the entire experience much easier to handle. At FAST RHINO, we've
found
that most of our customers don't care about how much we know, rather
they prefer to know how much we care.
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